000 -LEADER |
fixed length control field |
00807nam a22001931a 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781580624589 |
Terms of availability |
0.00 |
021 ## - |
-- |
9781580624589 |
-- |
0.00 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
Pandit Deendayal Petroleum Univesity |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.812 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Ford, Lisa |
245 ## - TITLE STATEMENT |
Title |
Exceptional Customer Service |
Designation of section section/part/series: (SE) [OBSOLETE] |
by Lisa Ford, David Mcnnair and Bill Perry |
-- |
[Text] |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc. |
New Delhi |
Name of publisher, distributor, etc. |
Viva Books Private Limited |
Date of publication, distribution, etc. |
2009 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
195p |
600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME |
Personal name |
Customer Relations Management |
700 ## - ADDED ENTRY--PERSONAL NAME |
Personal name |
Mcnnair, David |
700 ## - ADDED ENTRY--PERSONAL NAME |
Personal name |
Perry, Bill |
995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] |
-- |
FOR |
-- |
295.00 |
-- |
0 |
-- |
049 |
-- |
40917 |
-- |
0 |
-- |
0.00 |
-- |
C |
-- |
20090213 |
-- |
Books India |
-- |
General |
995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] |
-- |
FOR |
-- |
09/157 |
-- |
295.00 |
-- |
0 |
-- |
049 |
-- |
41565 |
-- |
0 |
-- |
0.00 |
-- |
20090330 |
-- |
C |
-- |
20090708 |
-- |
Books India |
-- |
General |