| 000 -LEADER |
|---|
| fixed length control field |
00635nam a22001691a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9788126529209 |
| Terms of availability |
0.00 |
| 021 ## - |
|---|
| -- |
9788126529209 |
| -- |
0.00 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
Pandit Deendayal Petroleum Univesity |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Snow, Dennis |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Unleashing Excellence: The Complete Guide to Ultimate Customer Service |
| Designation of section section/part/series: (SE) [OBSOLETE] |
by Dennis Snow and Teri Tanovitch |
| -- |
[Text] |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc. |
New Delhi |
| Name of publisher, distributor, etc. |
Wiley India |
| Date of publication, distribution, etc. |
2011 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
238p |
| 600 ## - SUBJECT ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Customer Services |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Tanovitch, Teri |
| 995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE] |
|---|
| -- |
SNO |
| -- |
549.00 |
| -- |
0 |
| -- |
049 |
| -- |
45878 |
| -- |
0 |
| -- |
0.00 |
| -- |
C |
| -- |
20110307 |
| -- |
Books India |
| -- |
General |
