Patterson, Kerry  <br/><br/>
Crucial Conversation: Tools for Talking When Stakes Are High 

 - 2nd ed 
 - New Delhi  Tata McGraw-Hill Publishing Company Ltd.  2012 
 - 244p 
<br/><br/><label>ISBN: </label>9781259005213  0.00 
<br/><br/><label>Dewey Class. No.: </label>658.45