TY  - BOOK
AU  - Heil, Gary 
AU  - Thomas, Chris 
TI  - Employee Management and Customer Service in the Retail Industry 
SN  - 9780471723240
U1  - 658.87 
PY  - 2006///
CY  - New Jersey
PB  - John Wiley & Sons, Inc
KW  - Retailing
ER  -