TY  - BOOK
AU  - Lawson, Raef 
AU  - Desroches, Denis 
AU  - Hatch, Toby 
TI  - Scorecard Best Practices: Design, Implementation, and Evaluation
SN  - 9780470029463
U1  - 658.4012 
PY  - 2008///
CY  - New York
PB  - John Wiley and Sons, Inc
ER  -