TY  - BOOK
AU  - Jauhari, Vinnie 
AU  - Dutta, Kirti 
TI  - Services: Marketing, Operations and Management 
SN  - 9780195689082
U1  - 658.805 
PY  - 2009///
CY  - New Delhi
PB  - Oxford University Press
KW  - Services Marketing
ER  -