TY  - BOOK
AU  - Oakland, John S
TI  - Total Quality Management: Text with Cases
SN  - 9788181479914
U1  - 658.4013 
PY  - 2003///
CY  - New Delhi
PB  - Elsevier India Private Ltd. 
KW  - Total Quality Management
KW  - TQM
ER  -