TY  - BOOK
AU  - Antony, Jiju 
AU  - Preece, David 
TI  - Understanding, Managing and Implementing Quality: Frameworks, Techniques and Cases
SN  - 9780415222723
U1  - 658.4013 
PY  - 2002///
CY  - New York
PB  - Routledge
ER  -