TY  - BOOK
AU  - Brown, Mark Graham
TI  - Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence 
SN  - 9781420080148
U1  - 658.4013 
PY  - 2008///
CY  - New York
PB  - CRC Press
KW  - Quality Management
ER  -