Seth, Rakesh <br/><br/>
Creating Customer Delight: The How and Why of CRM 

 - New Delhi  Response Books  2005 
 - 154p 
<br/><br/><label>ISBN: </label>9780761932963  0.00 
<br/><br/><label>Subjects--Personal Names: </label><br/>CRM<br/>Customer Relations Management
<br/><br/><label>Dewey Class. No.: </label>658.812