TY  - BOOK
AU  - Banks, Drew
AU  - Daus, Kim
TI  - Customer. Community: Unleashing the Power of Your Customer Base
SN  - 9780787956219
U1  - 658.812 
PY  - 2002///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Customer Relations Management
KW  - Marketing Management
ER  -