TY  - BOOK
AU  - Summers, Donna C S
TI  - Quality Management: Creating and Sustaining Organizational Effectiveness 
SN  - 9788120328211
U1  - 658.4013 
PY  - 2005///
CY  - New Delhi
PB  - Prentice Hall of India Pvt. Ltd.
KW  - Total Quality Management
KW  - TQM
ER  -