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Pandit Deendayal Energy University Library Resource Centre Online Catalogue

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21.
Exceptional Customer Service

by Ford, Lisa | Mcnnair, David | Perry, Bill.

Publisher: Massachusetts Adams Media Corporation 2009Availability: Items available for loan: SLS LibraryCall number: 658.812 FOR (1).

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22.
Get Content Get Customers: Turn Prospects into Buyers with Content Marketing

by Pulizzi, Joe | Barrett, Newt.

Publisher: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2009Availability: Items available for loan: SOM LibraryCall number: 658.8 PUL (1).

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23.
Harvard Business Review Increasing Customer Loyalty

Publisher: Boston Harvard Business Press 2011Availability: Items available for loan: SOM LibraryCall number: 658.8343 HAR (1).

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24.
Harvard Business Review on Customer Relationship Management

Publisher: Boston Harvard Business School Press 2002Availability: Items available for loan: SLS LibraryCall number: 658.812 HAR (1).

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25.
Harvard Business Review on Reinventing Your Marketing

Publisher: Boston Harvard Business Press 2011Availability: Items available for loan: SOM LibraryCall number: 658.802 HAR (1).

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26.
The Intention Economy: When Customers Take Charge

by Searle, John R.

Publisher: Boston Harvard Business Review Book 2012Availability: Items available for loan: SOM LibraryCall number: 658.8342 SEA (1).

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27.
The Little Book of Big Customer Satisfaction Measurement

by Rao, Ajit | Chandra, Subhash.

Publisher: New Delhi Sage Publications Ltd 2012Availability: Items available for loan: SOM LibraryCall number: 658.812 RAO (1).

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28.
Loyalty Rules: How Today's Leaders Build Lasting Relationships

by Reichheld, Frederick F.

Publisher: Boston Harvard Business School Press 2001Availability: Items available for loan: SOM LibraryCall number: 658.812 REI (1).

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29.
Managing Customers for Profit: Strategies for Increase Profit and Build Loyalty

by Kumar, V.

Publisher: New Delhi Pearson Education 2008Availability: Items available for loan: SOM LibraryCall number: 658.812 KUM (1).

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30.
The Power of Four Square: 7 Innovative Ways to Get Your Customers to Check in Wherever They Are

by Gallo, Carmine.

Publisher: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2011Availability: Items available for loan: SOM LibraryCall number: 658.872 GAL (1).

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31.
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference

by Fornell, Claes.

Publisher: New York Palgrave Macmillan 2007Availability: Items available for loan: SOM LibraryCall number: 658.8343 FOR (1).

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32.
Simply Better: Wining and Keeping Customers by Delivering What Matters Most

by Barwise, Patrick | Meehan, Sean.

Publisher: Boston Harvard Business School Press 2004Availability: Items available for loan: SOM LibraryCall number: 658.812 BAR (1).

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33.
Telephone skills that satisfy customers : unleash the full potential of the telephone Rick Conlow; Doug Watsabaugh

by Conlow, Rick; Watsabaugh, Doug [author ].

Publisher: New Delhi Viva Books Private Limited 2011Online access: Click here to access online Availability: Items available for loan: SOM LibraryCall number: 658.45 CON (1), SLS LibraryCall number: 658.45 CON (1).

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34.
Total Customer Value Management: Transforming Business Thinking

by Mahajan, Gautam.

Publisher: New Delhi Response Books 2011Availability: Items available for loan: SOM LibraryCall number: 658.812 MAH (1).

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35.
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The Ultimate Question

by Reichheld, Fred.

Publisher: Boston Harvard Business School Press 2006Availability: Items available for loan: SOM LibraryCall number: 658.812 REI (1).

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36.
Uncommon Service: How to Win by Putting Customers at the Core of Your Business

by Frei, Frances | Morriss, Anne.

Publisher: Boston Harvard Business Press 2012Availability: Items available for loan: SOM LibraryCall number: 658.812 FRE (1).

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37.
Judgment on the Front: How Smart Companies Win By Trusting their People

by DeRose, Chris | Tichy, Noel M.

Publisher: USA: Penguin Books, 2012Availability: Items available for loan: SOM LibraryCall number: 658.314 DER (1).

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38.
The Jolt Effect: How High Performance Overcome Customer Indecision

by Dixon, Matthew.

Publisher: New Delhi: Penguin Books, 2023Availability: Items available for loan: SOM LibraryCall number: 658.8342 DIX (1).

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