Pandit Deendayal Energy University Library Resource Centre Online Catalogue

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1.
Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional

by Stevens, Howard | Kinni, Theodore.

Publisher: Massachusetts Platinum Press 2009Availability: Items available for loan: SLS LibraryCall number: 658.8 STE (2).

2.
Building Customer Loyalty

by Linton, Ian.

Publisher: Chicago University of Chicago 1993Availability: Items available for loan: SOM LibraryCall number: 658.812 LIN (1).

3.
Built to Love: Creating Products That Captivate Customers

by Boatwright, Peter | Cagan, Jonathan.

Publisher: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2011Availability: Items available for loan: SOM LibraryCall number: 658.4575 BOA (1).

4.
Connecting With Your Customers

by Harvard Business School Press.

Publisher: Boston Harvard Business School Press 2006Availability: Items available for loan: SLS LibraryCall number: 658.812 HAR (1).

5.
Creating Customer Delight: The How and Why of CRM

by Seth, Rakesh | Seth, Kirit.

Publisher: New Delhi Response Books 2005Availability: Items available for loan: SOM LibraryCall number: 658.812 SET (1).

6.
Customer Behavior: A Managerial Perspective

by Sheth, Jagdish N | Mittal, Banwari.

Publisher: Thomson: South-Western 2003Availability: Items available for loan: SOM LibraryCall number: 658.802 SHE (1).

7.
Customer Care

by Frances | Bee, Roland.

Publisher: Hydrabad University press 2000Availability: Items available for loan: SOM LibraryCall number: 658.812 FRA (1).

8.
Customer. Community: Unleashing the Power of Your Customer Base

by Banks, Drew | Daus, Kim.

Publisher: San Francisco Jossey-Bass 2002Availability: Items available for loan: SOM LibraryCall number: 658.812 BAN (1).

9.
The Customer Experience EDGE

by Soudagar, Reza | Hildebrand , Volker G | Lyer, Vinay.

Publisher: New Delhi Tata McGraw-Hill Publishing Company Ltd. 2012Availability: Items available for loan: SOM LibraryCall number: 658.812 SOU (1).

10.
Customer Genius

by Fisk, Peter.

Publisher: New Delhi Times Group Books 2009Availability: Items available for loan: SOM LibraryCall number: 658.812 FIS (1).

11.
Customer in the Boardroom? Crafting Customer Based Business Strategy

by Bijapurkar, Rama.

Publisher: New Delhi Sage Publications India Pvt Ltd 2012Availability: Items available for loan: SOM LibraryCall number: 658.4012 BIJ (2).

12.
Customer Loyalty : Guaranteed

by Bell, Chip R | Patterson, John R.

Publisher: Massachusetts Adams Media 2009Availability: Items available for loan: SLS LibraryCall number: 658.812 BEL (2).

13.
Customer Relationship Management: A Step-by Step Approach

by Mohamed, H Peeru | Sagadevan, A.

Publisher: New Delhi Vikas Publishing House Pvt. Ltd 2006Availability: Items available for loan: SOM LibraryCall number: 658.812 MOH (1).

14.
Customer Relationship Management: Concepts & Application

by Kumar, Alok | Sinha, Chhabi | Sharma, Rakesh.

Publisher: New Delhi Biztantra 2008Availability: Items available for loan: SOM LibraryCall number: 658.812 KUM (1).

15.
Customer Relationship Management: Concepts and Cases

by Rai, Alok Kumar.

Publisher: New Delhi Prentice Hall of India Pvt. Ltd. 2008Availability: Items available for loan: SOM LibraryCall number: 658.812 RAI (1).

16.
Customer Relationship Management: Concepts and Cases

by Rai, Alok Kumar.

Edition: 2nd edPublisher: New Delhi PHI Learning Private Limited 2013Availability: Items available for loan: SOM LibraryCall number: 658.812 RAI (1).

17.
Customer Relationship Management: Concepts and Cases

by Rai, Alok Kumar.

Edition: 2nd edPublisher: New Delhi PHI Learning Private Limited 2013Availability: Items available for loan: SLS LibraryCall number: 658.812 RAI (10).

18.
Customer Relationship Management: How to Turn a Good Business into Great One!

by Roberts-Phelps, Graham.

Publisher: New Delhi Viva Books Private Limited 2004Availability: Items available for loan: SOM LibraryCall number: 658.812 PHE (2).

19.
Customer Service: Career Through Custmer Loyality

by Timm, Paul R.

Edition: 4th edPublisher: New Delhi Pearson Education 2008Availability: Items available for loan: SOM LibraryCall number: 658.812 TIM (1).

20.
Exceptional Customer Service

by Ford, Lisa | Mcnnair, David | Perry, Bill.

Publisher: New Delhi Viva Books Private Limited 2009Availability: Items available for loan: SOM LibraryCall number: 658.812 FOR (2).

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